Information We Collect

Information You Provide Directly

When you register for our programs or contact us, we collect details you share voluntarily. This includes your name, email address, phone number, and educational background. If you enroll in courses, we also gather payment information and learning preferences to customize your experience.

Automatically Collected Information

Our website collects technical data to improve functionality. This includes IP addresses, browser types, device information, and how you navigate through our content. We use this to optimize the learning platform and fix technical issues quickly.

• Login timestamps and session duration
• Pages visited and materials accessed
• Click patterns and feature usage
• Error reports and performance metrics

How We Use Your Information

Your data serves specific purposes related to delivering quality education. We use it to manage your enrollment, communicate about courses, process payments, and provide technical support. Nothing gets used for unrelated marketing without your explicit permission.

Educational Services

We analyze your learning patterns to offer personalized recommendations and adjust course difficulty. If you're struggling with certain concepts, we might suggest supplementary materials or connect you with mentors. This analysis stays within our educational team.

Communication

We'll send you essential updates about your courses, schedule changes, and technical notices. You'll also receive newsletters about new programs and industry insights, but you can opt out of these anytime while still receiving critical course information.

Data Sharing and Disclosure

We don't sell your information. Period. We share data only when necessary to operate our programs or when required by Thai law.

Service Providers

We work with carefully selected partners who help run our platform. Payment processors handle transactions, cloud services host our learning materials, and email providers deliver communications. All these partners sign agreements to protect your data and use it only for specified services.

Legal Requirements

Thai authorities may request user data in specific legal situations. We comply with valid legal requests while notifying affected users when legally permitted. We've never received requests for bulk data access and would challenge any such demands.

Your Rights Under Thai Law

Thailand's Personal Data Protection Act gives you several rights over your information. We respect these rights and have processes to help you exercise them.

• Access: Request a copy of all personal data we hold about you
• Correction: Update inaccurate or incomplete information in your profile
• Deletion: Request removal of your data after course completion (subject to legal retention requirements)
• Portability: Receive your learning data in a structured, common format
• Objection: Opt out of certain data processing activities that aren't essential for service delivery
• Restriction: Temporarily limit how we use your data while resolving disputes

How to Exercise Your Rights

Send requests to contact@twinklecore.com with "Privacy Request" in the subject line. Include your full name, enrolled courses, and specific action you're requesting. We verify identity before processing to prevent unauthorized access to your data.

Data Security Measures

We protect your information through multiple security layers. Our systems use encryption for data transmission and storage, regular security audits, and strict access controls.

Technical Safeguards

All data transfers use TLS encryption. Passwords are hashed using industry-standard algorithms. We maintain separate database environments for production and testing, ensuring your real data never appears in development systems.

• Automated backup systems with encrypted storage
• Regular penetration testing by external security firms
• Multi-factor authentication for staff accessing student data
• Continuous monitoring for unusual access patterns

Organizational Measures

Staff access your data only when necessary for their role. Our team receives annual privacy training, and we maintain detailed logs of who accessed what information and when. These logs are regularly reviewed for anomalies.

Data Retention Periods

We keep your information only as long as needed for educational purposes or legal compliance. Different data types have different retention schedules.

Active Enrollment Period

While you're enrolled, we maintain complete records of your learning activity, communications, and payment history. This helps us provide continuous support and track your progress accurately.

After Course Completion

We retain academic records for seven years to provide transcripts and verify credentials. This aligns with Thai educational record requirements. Marketing communications stop automatically three months after your last course ends unless you opt in to stay updated.

Early Deletion Requests

You can request earlier deletion of non-essential data. We'll accommodate this except where retention is legally required for tax records or credential verification.

Cookies and Tracking Technologies

Our platform uses cookies to remember your preferences and improve functionality. We're transparent about what we track and why.

Essential Cookies

These keep you logged in and remember your language preference. They're necessary for the platform to work properly. You can't disable these without losing core functionality, but they don't track you across other websites.

Analytics Cookies

We use these to understand how students navigate courses and which materials are most helpful. The data helps us redesign confusing interfaces and create better learning paths. You can opt out through your account settings.

International Data Transfers

While we operate in Thailand, some service providers store data on international servers. We ensure appropriate safeguards for any cross-border transfers.

Cloud Service Locations

Our learning platform uses cloud servers in Singapore and the United States. We chose providers with strong privacy frameworks and contractual commitments to protect your data according to Thai standards regardless of physical location.

If you're uncomfortable with international transfers, contact us to discuss alternative arrangements. We might be able to use Thailand-based services for your account, though this could limit some platform features.

Children's Privacy

Our programs target adult learners and professionals. We don't knowingly collect information from anyone under 18. If you're under 18 and interested in our courses, have a parent or guardian contact us to discuss appropriate enrollment procedures.

If we discover we've accidentally collected data from a minor, we delete it immediately and notify the contact person on the account.

Changes to This Policy

We update this policy as our practices evolve or regulations change. Significant changes trigger email notifications to active users at least 30 days before taking effect. The "Last Updated" date at the top always reflects the most recent version.

Continued use of our platform after policy updates indicates acceptance of the changes. If you disagree with modifications, you can close your account and request data deletion before the new policy takes effect.

Third-Party Links

Our course materials occasionally link to external resources and research papers. We don't control these sites' privacy practices. Check their policies before sharing personal information on external platforms.